Shipping policy
Last Updated: May 14, 2026
This Shipping Policy explains how FurrFinds processes, ships, and delivers orders placed on our website.
We aim to ensure every order of our premium chicken jerky treats reaches you safely, efficiently, and in perfect condition.
1. ORDER PROCESSING TIME
All orders are processed within 24 hours of confirmation, excluding Sundays and public holidays.
Once your order is dispatched, tracking details will be shared via WhatsApp and/or email.
2. DELIVERY TIMELINE
Delivery timelines are estimates and may vary depending on location, courier partner performance, and external conditions.
- Metro Cities: 5–7 business days
- Non-Metro Cities: 7–10 business days
Delays may occur due to logistical constraints, weather conditions, or remote delivery locations.
3. SHIPPING CHARGES
- Free shipping on all orders above ₹499
- Orders below ₹499 will be charged a flat ₹50 shipping fee
Shipping charges are non-refundable once the order is dispatched.
4. DELIVERY COVERAGE
We currently ship across India only.
International shipping is not available at this time.
5. ORDER TRACKING
Once your order is shipped, tracking details will be shared via WhatsApp and/or email so you can monitor your delivery status in real time.
6. DELIVERY ATTEMPTS
Courier partners typically make delivery attempts based on their internal policies. If a delivery fails due to:
- Incorrect address
- Unavailability of recipient
- Repeated missed delivery attempts
The order may be returned to origin or marked as undeliverable. Additional re-shipping charges may apply.
7. DELAYS
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Courier network issues
- Remote or difficult-to-reach locations
- Peak seasonal demand
FurrFinds is not responsible for such delays but will provide full support in tracking and resolution.
8. DAMAGE DURING TRANSIT
If your package arrives damaged, you must report the issue within 48 hours of delivery with:
- An unboxing video (mandatory)
- Photos of the package and product
- Order details
Eligible cases will be handled as per our Return & Refund Policy.
9. ADDRESS ACCURACY
Customers are responsible for providing accurate shipping information. FurrFinds is not responsible for delays or losses caused due to incorrect or incomplete addresses.
10. SUPPORT
For any shipping-related concerns, you can contact us:
Email: support@furrfinds.com
Phone / WhatsApp: +91 8320832554
All queries are responded to within 24 hours.