Privacy policy

Last Updated: May 14, 2026

FurrFinds (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) in order to provide you with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the handling of personal information.

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information that identifies, relates to, or could reasonably be linked to you. This includes:

Contact Information

Name, billing address, shipping address, phone number, and email address.

Payment Information

Payment method details such as card information, transaction details, and payment confirmation.

Account Information

Username, password, preferences, and account settings.

Order Information

Products viewed, added to cart, purchased, returned, exchanged, or cancelled.

Communication Information

Information shared when you contact customer support.

Device Information

IP address, browser type, network connection, and device identifiers.

Usage Information

Browsing activity, interaction with pages, and usage patterns.

2. SOURCES OF PERSONAL INFORMATION

We collect personal information from:

Directly from You

When you place an order, create an account, or contact us.

Automatically

Through cookies, analytics tools, and device tracking when you use our website.

Service Providers

Payment gateways, logistics partners, and technology providers.

Third Parties

Business partners and marketing platforms.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

Provide Services

  • Process orders and payments
  • Deliver products
  • Manage returns and exchanges
  • Maintain your account

Improve Experience

  • Personalize product recommendations
  • Improve website performance
  • Enhance customer experience

Communication

  • Order updates
  • Customer support
  • Service notifications

Marketing

  • Promotional messages via email, SMS, or WhatsApp
  • Advertising based on browsing and purchase behavior

Security & Compliance

  • Prevent fraud and misuse
  • Comply with legal obligations
  • Enforce our policies

4. HOW WE SHARE YOUR INFORMATION

We may share your information with:

Shopify & Service Providers

For payment processing, hosting, logistics, analytics, and customer support.

Business Partners

For marketing and advertising purposes.

Legal Requirements

When required by law, court order, or government request.

Business Transfers

In case of mergers, acquisitions, or restructuring.

We do not sell your personal information.

5. SHOPIFY RELATIONSHIP

Our store is hosted on Shopify. Shopify processes your personal data to provide and improve services.

Your information may be transferred across countries where Shopify or its partners operate.

To learn more, you may review Shopify’s Privacy Policy and rights management portal.

6. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their policies before sharing any information.

7. CHILDREN’S PRIVACY

Our services are not intended for children. We do not knowingly collect personal information from individuals below the age of majority.

If such data is identified, it will be deleted upon request.

8. DATA SECURITY & RETENTION

We use reasonable security measures to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal data only as long as necessary for:

  • Order processing
  • Legal compliance
  • Dispute resolution
  • Business operations

9. YOUR RIGHTS

Depending on your location, you may have rights to:

Access

Request details of personal data we hold.

Correction

Request correction of inaccurate information.

Deletion

Request deletion of your data.

Portability

Request transfer of your data.

Marketing Opt-Out

Unsubscribe from promotional communications at any time.

We may verify your identity before processing requests.

10. COMPLAINTS & DISPUTES

If you have concerns regarding your data, you may contact us. You may also approach relevant data protection authorities depending on your jurisdiction.

11. INTERNATIONAL DATA TRANSFERS

Your data may be transferred and processed outside your country of residence. Where required, we use appropriate safeguards for such transfers.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

13. CONTACT INFORMATION

For privacy-related queries or data requests, contact us:

Email: support@furrfinds.com
Phone: +91 8320832554
Address: Radhe, 17- Rajlaxmi Society, Kothariya Road, Rajkot, Gujarat, 360002, India