Terms of service

Last Updated: May 14, 2026

These Terms of Service (“Terms”) govern your use of the FurrFinds website and services, including all purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

1. OVERVIEW

FurrFinds operates this website and provides curated premium pet food products, specifically chicken jerky treats for dogs.

Our Services are powered by Shopify, which supports our online store infrastructure, payment processing, and related services.

2. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under supervision of a parent or guardian
  • You are legally capable of entering into a binding contract
  • All information provided by you is accurate and complete

3. PRODUCTS AND USAGE DISCLAIMER

FurrFinds products are pet treats intended for supplementary feeding only.

  • Our products are not medicinal or veterinary products
  • They are not a substitute for a complete diet or medical care
  • Pet parents are responsible for determining suitability for their pets

We are not liable for any adverse reactions, allergies, or health conditions resulting from product use or misuse.

4. ORDERS AND ACCEPTANCE

  • All orders placed are subject to acceptance and availability
  • We reserve the right to cancel or refuse any order at our discretion
  • Order confirmation does not guarantee acceptance until dispatch
  • We may cancel orders in cases of suspected fraud, incorrect pricing, or operational issues

5. PRICING AND PAYMENTS

  • All prices are listed in Indian Rupees (INR)
  • Prices are subject to change without prior notice
  • We accept prepaid payments and Cash on Delivery (subject to confirmation)
  • FurrFinds reserves the right to reject or cancel COD orders if unverified

6. SHIPPING AND DELIVERY

All shipping and delivery terms are governed by our Shipping Policy.

  • Delivery timelines are estimates only
  • Delays caused by courier partners or external factors are not our responsibility
  • Risk transfers to the customer once the order is dispatched

7. RETURNS AND REFUNDS

All return and refund terms are governed by our Return & Refund Policy.

  • Returns are not accepted after delivery
  • Eligible claims include only wrong, damaged, or expired products
  • Valid unboxing video proof is mandatory for claims

8. CANCELLATION

Orders may be cancelled only before dispatch or within 24 hours of placement, whichever occurs earlier.

Once an order is packed or shipped, it cannot be cancelled.

9. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Brand name “FurrFinds”
  • Logo, product images, designs, and content
  • Website layout and materials

are the intellectual property of FurrFinds and may not be copied, reproduced, or used without written permission.

10. THIRD-PARTY SERVICES

We use third-party service providers including:

  • Payment gateways
  • Logistics partners
  • Manufacturing partners
  • Shopify infrastructure

We are not responsible for delays, failures, or errors caused by third-party services.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • FurrFinds shall not be liable for indirect, incidental, or consequential damages
  • We are not responsible for delays caused by logistics or external factors
  • We are not responsible for misuse of products or failure to follow usage instructions

Our total liability is limited to the value of the product purchased.

12. USER RESPONSIBILITIES

You agree not to:

  • Misuse the website or services
  • Attempt fraudulent transactions
  • Copy or reproduce website content without permission
  • Interfere with website functionality or security

13. MODIFICATIONS TO TERMS

We may update or modify these Terms at any time without prior notice. Continued use of our Services implies acceptance of updated Terms.

14. GOVERNING LAW

These Terms are governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in India.

15. CONTACT INFORMATION

For any questions regarding these Terms, contact us:

Email: support@furrfinds.com
Phone / WhatsApp: +91 8320832554
Address: Radhe, 17- Rajlaxmi Society, Kothariya Road, Rajkot, Gujarat, 360002, India